OUTSOURCE CALL CENTER TECHNICAL SUPPORT SERVICES
At Globalink Outsource technical support centers, technical support outsourcing has long since evolved from simple call handling to business process reengineering. The IT Help Desk has expanded to the integrated Service Desk. Globalink Outsource has proven its capabilities in strategic call center voice and non-voice technical support outsourcing, both onsite and offshore.
India Technical support: Global Contact Centers
Evolving from simple call handling to business process reengineering, Globalink Outsource is building global contact centers for offshore Technical Support Services - with the technology and people skills to keep pace with this change. Global industry majors are outsourcing call center technical support to India, not just for cutting costs, but for transforming their business processes and providing strategic business value.
From IT Help Desk to Integrated Service Desk
Technical support outsourcing involves transitioning the voice or non-voice technical support function from a vendor or an OEM to a third party or an external service provider.
The goal of IT Help Desks and tech support centers is to provide product information, product use information, and technical assistance on web sites that are accessible 24 hours a day, 7 days a week. This role is expanding as firms seek to outsource a greater breadth of solutions to a fewer number of service providers. The help desk has now become a hub of the enterprise, delivering greater value to the business as a whole.
IT Help Desks at traditional call centers in India have been transformed into modern customer information centers (CICs) or contact centers. The role of technical support has expanded to include telesales – both pre and post-sales technical support, product support, technical applications and support, customer support services, network tech support, onsite tech support, remote support, call center technical support, remote IT infrastructure management services.
Read about our result-oriented call center training here.
Customer interaction centers in India are proving their mettle with first level to high-end tech support (Tier-I, II and III tech support) delivered by highly qualified and experienced engineers, across various communication channels including VoIP, telephone, email, web and chat.
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