The call center industry has come a long way when it comes to digital transformation. Mobile computing, analytics, AI, social networks, cloud computing, etc. are all significant technology trends which are being embraced by modern call centers. At the same time, we are also entering an age where customer satisfaction is paramount to running a business. Customers expect fast resolution to their queries and expect greater business transparency. As a result, call centers need to maximize their effectiveness and implement steps to streamline their existing activities.
Agent Training has decades of combined call center experience in both inbound and outbound call center services. As a result, we know inside out what works, and what doesn't when it comes to call center operations. Our Super-Agent service is the successful culmination of decades of research into making call centers more secure, efficient, and compliant. Call center agents, except for chat bots, are most definitely human, and humans are prone to making mistakes. But with our Super-Agent services, you can now easily provide extremely secure and error-free information to your customers, thereby eliminating human imperfections.
Our Super-Agent calling services are unlike any other call center offerings you may know. This innovative technology allows live agents to call your prospects or answer client calls using a pre-recorded assisted dialogue which sounds like a natural conversation.
Different components of automatic scripts are pre-recorded in a friendly and professional human voice, free of any accent or diction issues. These scripts can be recorded in any global language. So, when a customer calls, our technology-assisted Super-Agents leverage a simple UI to speak using a pre-recorded audio, simulating a natural sounding conversation with great precision and speed without being robotic.
Agents are trained in Pre-defined keys proficiency, and single & double-digit keystrokes to invoke audio files, navigate the call flow, stop and replay pre-recorded audio, and decide which recording customer listens to. It's rare for customers to differentiate between agents and audio files, but, in case they do, agents are trained to inform customers that a live agent is always there, and the technology is being used to ensure better accuracy. Additionally, agents can join in their own voice or bring in a supervisor at any point on the call.
Globalink Outsoruce Super Agent services can be used for -